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The Forrester Service Guarantee

Put simply, our clients come first. You can expect the highest quality and value not only from our research but also in every interaction with Forrester. Our role-based strategy requires that each member of the Forrester team aligns with your specific needs and is focused on delivering relevant, action-oriented expertise to help you succeed every day. We back this commitment to responsive client support with a unique Service Guarantee. If you are not completely satisfied with Forrester's service, we will refund the remaining portion of your investment. Guaranteed.

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Forrester offers a wide variety of role-focused products and services to meet your needs. A Forrester representative can contact you to discuss how we will help you achieve even greater results for yourself — and your organization.


A Message From George F. Colony

George F. Colony Forrester's mission is to equip our clients with the most relevant information and tools possible, delivering value that helps them succeed in their roles every day. We back this commitment with something that is unique in our industry — an unconditional Service Guarantee. At any time, if our clients are not satisfied, we will refund the unused portion of their contract — no strings attached.

Why are we doing this? Because it’s the right thing to do for our clients — giving them more flexibility and an assurance that they will get high value from Forrester at all times. We are confident that we will achieve this commitment to our clients — so confident that we stand behind our offerings with a Service Guarantee.

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George F. Colony
Chairman of the Board and Chief Executive Officer

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