Forrester's Forrsights For Business Technology

Understanding The Impact Of Technology On Business

Name of survey:	Enterprise And SMB Software Survey, North America And Europe, Q4 2009
Product:	Forrester's Forrsights For Business Technology
Date of survey:	November 2009
Region:	North America and Europe
Respondents:	2,165

Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2009, was fielded to 2,165 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US from SMB and enterprise companies with two or more employees. This survey is part of Forrester’s suite of Business Data Services studies. Forrester fielded the survey from September 2009 to November 2009. LinkedIn fielded this survey online on behalf of Forrester. Survey respondent incentives included gift certificates and research summaries. We have provided exact sample sizes in this report on a question-byquestion basis. Forrester’s Business Data Services fields eight business-to-business technology studies in 19 countries each calendar year. For quality control, we carefully screen respondents according to job title and function. Business Data Services ensures that the final survey population contains only those with significant involvement in the planning, funding, and purchasing of IT products and services. Additionally, quotas are set for company size (number of employees) and industry as a means of controlling the data distribution and establishing alignment with IT spend calculated by Forrester analysts.