| Name of survey: | North American Technographics® Financial Services Online Benchmark Recontact Survey, Q2 2010 (US) |
|---|---|
| Product: | North American Consumer Technographics |
| Date of survey: | May 2010 |
| Region: | North America |
| Respondents: | 4,001 |
Forrester conducted an online survey fielded in May 2010 of 4,001 US online users ages 18 to 88, as a subsegment of the Online Benchmark Survey population. For results based on a randomly chosen sample of this size (N= 4,001), there is 95% confidence that the results have a statistical precision of plus or minus 1.4% of what they would be if the entire population of US online individuals ages 18 and older had been surveyed. Forrester weighted the data by age, gender, income, broadband adoption, and region to demographically represent the adult US online population. The survey sample size, when weighted, was 3,952. (Note: Weighted sample sizes can be different from the actual number of respondents to account for individuals generally underrepresented in online panels.) Please note that this was an online survey. Respondents who participate in online surveys have in general more experience with the Internet and feel more comfortable transacting online. The data is weighted to be representative for the total online population on the weighting targets mentioned, but this sample bias may produce results that differ from Forrester’s offline benchmark survey. The sample was drawn from members of MarketTools’ online panel, and respondents were motivated by receiving points that can be redeemed for a reward. The sample provided by MarketTools is not a random sample. While individuals have been randomly sampled from MarketTools’ panel for this particular survey, they have previously chosen to take part in the MarketTools online panel.
Survey Instruments:
North American Technographics Financial Services Online Benchmark Recontact Survey, Q2 2010 (US)
The documents and figures below summarize the findings from this research
Technographics® Survey Highlights: Financial Services And Social Media
Nick Squires, May 2011