"You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what to measure is the first challenge. Many firms don't know which metrics to use or how to collect the information they need for the metrics, while others collect too many metrics and then struggle to identify significant data points. This Workshop uses the Balanced Scorecard methodology of measuring performance to take a close look at metrics in key areas of I&O that you should be measuring.
The I&O Balanced Scorecard is a powerful framework that goes beyond being just another metrics system; it's a strategic management and measurement system capable of transforming an organization and delivering breakthrough performance. Using the I&O Balanced Scorecard creates a common language between IT and business stakeholders, making it easier to align strategies and measure and communicate value. The four scorecard perspectives include:
- The value perspective, which focuses on alignment, value, and the IT budget.
- The user perspective, which focuses on customer satisfaction.
- The operational excellence perspective, which focuses on achieving process excellence.
- The future-orientation perspective, which focuses on improving staff and organizational capabilities.
During this one-day interactive Workshop, attendees learn about the methodology behind the Balanced Scorecard and then begin to build their own Balanced Scorecard under the guidance of a Forrester analyst.
Who Should Attend?
- Infrastructure & Operations professionals
- IT strategy planners
- IT directors and managers
Why Attend?
- A full methodology overview of the Balanced Scorecard
- A unique adaptation of the Balanced Scorecard especially for measuring infrastructure and operations metrics
- Interactive sessions that include crafting a Balanced Scorecard attendees can take home with them
- More than 100 pages of original Forrester research on the IT and I&O Balanced Scorecard, copies of all presentation materials, and Balanced Scorecard templates
- The opportunity to share, learn, and network with other attendees and Forrester analysts