For CIO Professionals

Primary Analyst Photo	Document Information	Rate this Document
	July 22, 2010 From Black Box To Glass Box Case Studies In IT Financial Transparency by Craig Symons with Sharyn Leaver, Tim DeGennaro	Average: 10  (1 rating)

This is an excerpt

Executive Summary

Many IT organizations have operated like a black box with the IT budget consuming 3% to 10% of revenues and little to no visibility into how this spending is linked to strategy and value. Even within IT, the budget is categorized by asset classes (e.g., servers, storage, software, people, etc.), without an understanding of how all of these assets contribute to business value. IT organizations that successfully make the transition from being technology asset managers to being internal service providers do so by translating assets into business services, exposing these services through a service catalog, and delivering their customers a bill of IT. Following are two case studies of organizations that have successfully made the transformation to a glass box and the lessons they have learned.

TABLE OF CONTENTS

• Black Box IT Is A Competitive Disabler
• Case Study: IT Cost Transparency At McKesson
• Case Study: IT Cost Transparency At Nationwide Insurance

RECOMMENDATIONS

• Start Your Journey Toward Cost Transparency Today
• Supplemental Material
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.