For Business Process Professionals

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	August 2, 2010 Your Journey To Lean: Continuous Improvement Supported By Tools Wipro's Case Study Shows The Way by Alexander Peters, Ph.D. with Craig Le Clair, Andrew Magarie

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Executive Summary

Forrester interviewed the executives responsible for the deployment of the Lean continuous improvement initiative at Wipro Technologies, a global supplier of technology services. The case study shows that Lean can become an important differentiator for IT service organizations, striving to partner with their business customers and increase the stake in business transformations. Organizations embarking on the journey to Lean should follow Wipro's staged approach centered on the deployment of a Lean productivity team (or center of expertise) and unified Lean tool kit and performance measurement system. But in addition to these tangible steps, many organizations will need to push aside a few soft barriers that risk making Lean efforts stagger or stall: 1) skepticism about what Lean really is; 2) lack of leadership; and 3) silo culture.

Keywords

• Lean

TABLE OF CONTENTS

• Barriers To Lean
• Wipro Demonstrates How To Implement Lean And Overcome Its Barriers

RECOMMENDATIONS

• Your Journey To Lean Is About Overcoming Its Barriers
• Related Research Documents

This is an excerpt

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