For Sourcing & Vendor Management Professionals

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	March 4, 2010 Three Capabilities To Measure Before You Multisource Build Preparations Around A Gap Analysis by Euan Davis with Christine Ferrusi Ross	Average: 5  (2 ratings)

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Executive Summary

Measuring the gaps between your service delivery skills today and where they need to be for multisourcing guides sourcing's preparations. Three key areas to measure are: 1) how well you set your service-level agreements (SLAs) because contracts are built around SLA architectures; 2) ITIL maturity levels because ITIL underpins the operating model; and 3) the dynamics surrounding the configuration management database (CMDB) because it acts as the control point for live service operations. These three areas guide investments as you prepare for the rigors of multisourcing and architect the sourcing model and expectations for your prospective IT partners.

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