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	July 22, 2008 US Electronic Bill Viewing and Payment Forecast, 2008 to 2013 by Edward Kountz with Patti Freeman Evans

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Executive Summary

Many online US households are now online bill viewing and payment (VAP) households. A maturing market therefore requires banks to move beyond enrollment and invest in new tactics to drive use frequency and depth of relationship.

Key Questions

• How many US online households will view and pay bills online in 2013?
• How will the percentage of US households viewing bills through consolidators' Web sites change?
• Which tactics can be used to attract consumers to online bill VAP and encourage them to engage relatively more often?

This is an excerpt

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