Forrester makes an effort to present accurate and thorough analysis; however, when published information requires a correction or clarification we will provide a brief description of the change below.
The following information changed on this document:
The Forrester Wave model was modified to reflect a weight of 0 for all criteria within the "Cost" category; Forrester provides this category to aid its clients' decisions and provides each vendor with a default score of 0 for these attributes.