Analyst's Photo Name and Title Contact information
Benjamin Gray

Benjamin Gray
Principal Analyst

Research Coverage

Client Computing Hardware, Client Operating Systems & Software, Enterprise Desktops, Enterprise Laptops, Enterprise Mobile Devices, Enterprise Mobility, IT Infrastructure & Operations, Mobile Operating Systems, Mobile Services, Mobile Software & Platforms, Telecommunications Services

Research Focus

Benjamin serves Infrastructure & Operations professionals. He is a leading expert on business-class PCs and desktop operating systems and also researches business-class mobile devices, mobile operating systems, and mobile device management solutions. Benjamin helps Forrester clients develop and improve their strategy around client hardware and client operating systems.

In his research, Benjamin covers infrastructure-related topics such as RFP best practices when purchasing client hardware, and operations-related topics such as when, why, and how businesses should migrate client operating systems. He writes about the state of the North American and European enterprise and SMB PC; business-class desktop, laptop, and mobile device hardware; desktop and mobile operating systems; and mobile device management.

Benjamin's research and analysis have been widely cited in the press, including business media outlets such as The Associated Press, Bloomberg, The New York Times, USA Today, and The Wall Street Journal and industry media outlets such as Computerworld, eWeek, InformationWeek, InfoWorld, and NetworkWorld.

Previous Work Experience

In his previous position, Benjamin served as a researcher at Forrester. In that role, he interviewed hundreds of executives and technology decision-makers on topics such as communications, networking equipment, security products, PC hardware, mobile device hardware, and enterprise and SMB IT best practices.

Education

Benjamin graduated from Brandeis University, with a degree in computer science, Internet studies, and anthropology.

Latest Research

Planned Research

Develop Your Workforce Computing Roadmap July 2012
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Build Effective Workforce Computing Policies July 2012
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Build Your Workforce Computing Strategic Plan July 2012
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Benjamin Gray serves Infrastructure & Operations professionals.

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Recent Media Citations
CIO (BLX), "Windows XP remains dominant on enterprise PCs," July 11, 2011
ZDNET (FRA), "60% of Enterprise PCs still on Windows XP," June 24, 2011
Computerworld, "Windows 7 Posts Enterprise Gains, But XP Retains 60% Share," June 21, 2011
ZDNet's Uber Mobile, "Top 20 Mobile Device Management Best Practices For Enterprises," Dec 20,2010
CIO, "Windows 7 Migrations: Tips For Getting The Timing Right," November 10, 2010