Analyst's Photo Name and Title Contact information
Derek Miers

Derek Miers
Principal Analyst

Research Coverage

Business Architecture, Business Event Management, Business Process Integration, Business Process Management, Business Process Management Standards, Business Process Management Suites, Business Process Methodologies, Business Process Modeling, Business Process Optimization, Business Process Outsourcing, Business Process Professional Development, Business Process Transformation, Business Technology, Case Management, Complex Event Processing, Customer Relationship Management, Digital Business Architecture, Enterprise Architecture, Enterprise Architecture Domains, Enterprise Architecture Practices, IT Management, IT Services, IT Spending & Budgeting, IT Strategy, Planning, & Governance, Information & Knowledge Management, Master Data Management, Outsourcing, Packaged Applications, Portfolio Management & PMOs, Serving the Business, Total Economic Impact™, Workflow

Research Focus

Derek serves Business Process Professionals. He is an internationally recognized expert in business process management and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and NGOs.

Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business process management (BPM); business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major BPM conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).

Education

Derek completed the Early Growth Program at London Business School.

Latest Research

Planned Research

Market Overview for Microsoft-Oriented BPM Suites February 2012
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How To Set The Baseline And Scope A BPM Project April 2012
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Did You Know?

Derek is a self-proclaimed foodie and music buff.


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Recent Media Citations
LeMagIT (FRA), "BPM: Is There A Place For Pure Players?," Nov. 25, 2011
Computerworld (UK), "Forrester: IT Staff Role In Customer Experience Will Change," Nov. 5, 2011
ComputerWeekly (UK), "SEOs Want To Improve Customer Experience And Cut Costs," Oct. 24, 2011
eBizQ, "Early Dispatches From Forrester's Business Process Forum," Sept. 22, 2011
eBizQ, "The Rising Importance Of Process Governance," May 9, 2011