Forrester: - Making Leaders Successful Every Day

Analyst's Photo	Name and Title	Contact information
	Glenn O'Donnell Principal Analyst

Research Coverage

Application Development, Application Management, Application Performance Monitoring, Business Service Management, CMDB, Capacity Modeling & Planning, Data Center Automation, Data Center Management, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, IT Service Management, IT Services, IT Strategy, Planning, & Governance, ITIL, Infrastructure Change Management, Infrastructure Configuration Management, Infrastructure Measurement, Infrastructure Metrics, Integrated IT Management, Networking, Organizational Design & Change Management, Server Management, Server Provisioning, Service-Level Management, Software Distribution, Systems Management

Research Focus

Glenn serves Infrastructure & Operations professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Latest Research

Did You Know?

Glenn is a die-hard amateur radio enthusiast (call sign: K3PP) and even competes at a world-class level.