For Sourcing & Vendor Management Professionals

The Forrester Wave™: North American Applications Outsourcing, Q3 2010

IBM And Accenture Lead A Highly Competitive Field In A Mature Industry

by Bill Martorelli, August 25, 2010

In Forrester's 38-criteria evaluation of 12 leading providers of applications outsourcing (AO) solutions vendors, Forrester found that in this mature market IBM and Accenture lead the pack due to their superior organizational breadth and depth of capability. . . .

For Business Process Professionals

The Forrester Wave™: Business Process Management Suites, Q3 2010

Pegasystems, Appian, IBM, and Software AG Lead The Pack

by Clay Richardson, August 24, 2010

Forrester evaluated 11 leading business process management (BPM) suite vendors against 148 criteria reflecting the requirements of business process professionals running large-scale BPM programs. We found that Pegasystems and Appian lead the pack with . . .

For Business Process Professionals

The Forrester Wave™: Order Management Hubs, Q3 2010

Oracle EBS And Sterling Commerce Lead, With SAP, Oracle Siebel, And Microsoft Close Behind

by Roy C. Wildeman, Craig Le Clair, August 19, 2010

In Forrester's 112-criteria evaluation of order management hub (OMH) vendors, Oracle E-Business Suite and Sterling Commerce led the pack among the Leaders because of their ability to support both end-to-end ordering processes as well as order hub infrastructure. . . .

For Customer Intelligence Professionals

The Forrester Wave™: Online Testing, Q3 2010

Adobe And Autonomy Lead A Pack Of Strong Performers

by Joe Stanhope, August 13, 2010

In Forrester's inaugural evaluation of online testing vendors, we researched eight companies across 82 criteria. We found that Adobe and Autonomy lead the pack because of their consistent strength across the full range of capabilities and their support . . .

For Business Process Professionals

The Forrester Wave™: Open Source Business Intelligence (BI), Q3 2010

Actuate BIRT Leads, With Jaspersoft Enterprise, SpagoBI, Pentaho Enterprise, And Pentaho Community Close Behind

by Jeffrey S. Hammond, Boris Evelson, August 10, 2010

Comparing open source BI technologies is often an apples-to-oranges comparison: 1) not all vendors include the same functionality in the free community versions of the software versus commercial open source versions that carry license and/or support cost, . . .

For Security & Risk Professionals

The Forrester Wave™: Managed Security Services, Q3 2010

by Khalid Kark, August 4, 2010

In Forrester's 78-criteria evaluation of managed security services providers (MSSP), we found that IBM and SecureWorks led the pack because of flexibility, competency, and breadth of coverage. While Symantec has a large customer base and depth of experience, . . .

For Security & Risk Professionals

The Forrester Wave™: Information Security And Risk Consulting Services, Q3 2010

Deloitte Leads The Pack, With PricewaterhouseCoopers, Ernst & Young, And Accenture Close Behind

by Khalid Kark, August 2, 2010

In Forrester's 75-criteria evaluation of information security and risk consulting service providers, we found that Deloitte led the pack because of its maniacal customer focus and deep technical expertise. PricewaterhouseCoopers (PwC), Ernst & Young, . . .

For Business Process Professionals

The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010

by William Band, James G. Kobielus, July 19, 2010

Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. Customer service and business process professionals face a diverse range of products to sift through to support the quest to create . . .

For Security & Risk Professionals

The Forrester Wave™: Vulnerability Management, Q2 2010

Qualys Leads; Rapid7, nCircle, McAfee, And Lumension Follow

by Chenxi Wang, Ph.D., July 15, 2010

In Forrester's 53-criteria evaluation of vulnerability management vendors, we found that the market is rife with mature products. Qualys led the pack because of its strong vulnerability assessment capability, forward-thinking strategy, and exceptional . . .

For Customer Intelligence Professionals

The Forrester Wave™: Listening Platforms, Q3 2010

Converseon, Nielsen, And Radian6 Lead A Fragmented Market

by Zach Hofer-Shall, July 12, 2010

During the past year, listening platforms continued their evolution beyond basic brand monitoring tools into integral technologies that inform a variety of marketing and business functions like campaign measurement, market research, customer support, . . .

For Content & Collaboration Professionals

The Forrester Wave™: Web Conferencing, Q2 2010

Adobe, Cisco, IBM, And Microsoft Lead In The Web Meeting Scenario

by Ted Schadler, June 25, 2010

In Forrester's 60-criteria evaluation of Web conferencing vendors, we found that traditional vendors Adobe, Cisco, IBM Sametime, and Microsoft's two offerings led the pack because of their breadth and focus on the Web meeting scenario that we evaluated. . . .

For Business Process Professionals

The Forrester Wave™: CRM Suites For Midsized Organizations, Q2 2010

Many Choices With Robust Functionality And Sensible Price Points

by William Band, June 16, 2010

Forrester evaluated 19 leading customer relationship management (CRM) suite solutions against 516 criteria reflecting the requirements of midsized organizations. We found that vendors in the Leader category, such as CDC Software, Microsoft, Oracle CRM . . .

For Business Process Professionals

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010

A Crowded Market Means Lots of Choices For Buyers

by William Band, June 16, 2010

Forrester evaluated 18 leading customer relationship management (CRM) suite solutions against 516 criteria reflecting the requirements of large organizations. We found that heavyweight Leaders Oracle Siebel and SAP still offer the most complete solutions, . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Disaster Recovery Services Providers, Q2 2010

IBM, HP, SunGard, And ICM Lead, Verizon Close Behind

by Rachel A. Dines, Stephanie Balaouras, June 9, 2010

In Forrester's 64-criteria evaluation of disaster recovery services providers, we found that IBM, HP, SunGard, and ICM led the pack due to their best-in-class core disaster recovery services and vision. Verizon trailed closely behind, with the largest . . .

For Application Development & Delivery Professionals

The Forrester Wave™: Elastic Caching Platforms, Q2 2010

GigaSpaces, IBM, Oracle, and Terracotta Lead; Alachisoft, GemStone, And ScaleOut Software Are Strong Performers

by John R. Rymer, Mike Gualtieri, May 14, 2010

Forrester evaluated eight elastic caching platform vendors using 124 criteria and found GigaSpaces, IBM, Oracle, and Terracotta to be Leaders because of their strong elastic caching features and strategies. GemStone's product features were on par with . . .

For Application Development & Delivery Professionals

The Forrester Wave™: Agile Development Management Tools, Q2 2010

Atlassian, CollabNet, IBM, Microsoft, MKS, And Rally Lead The Pack

by Jeffrey S. Hammond, Dave West, May 5, 2010

In Forrester's evaluation of Agile development management (ADM) tool vendors, we found that IBM and MKS led the pack with the best overall current feature sets. Atlassian, CollabNet, and Microsoft are also Leaders with capable products and aggressive . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: European WAN Services, Q2 2010

AT&T, BT Global Services, Colt, Orange Business Services, and Verizon Business Lead The Market

by Phil Sayer, April 12, 2010

In Forrester's 58-criteria evaluation of 12 European WAN service providers, the Leaders were AT&T, BT Global Services, Colt, Orange Business Services, and Verizon Business. Verizon Business led with the best overall combination of current offering, . . .

For Customer Experience Professionals

The Forrester Wave™: UK Interactive Agencies — Web Design Capabilities, Q1 2010

Detica And Sapient Interactive Lead With AKQA Closely Following

by Jonathan Browne, March 31, 2010

In Forrester's evaluation of the Web design capabilities of nine leading UK interactive marketing agencies across 19 criteria, we found that Detica and Sapient Interactive led the pack for transaction-led projects, due in large part to the high usability . . .

For Application Development & Delivery Professionals

The Forrester Wave™: Information-As-A-Service, Q1 2010

IBM, Informatica, Composite Software, And Denodo Technologies Lead, With Microsoft And Red Hat Close Behind

by Noel Yuhanna, Mike Gilpin, February 10, 2010

In Forrester's 123-criteria evaluation of information-as-a-service (IaaS) — also known as data services — vendors, we found that IBM, Informatica, Composite Software, and Denodo Technologies led the pack because of strong data services features and capabilities . . .

For Business Process Professionals

The Forrester Wave™: Predictive Analytics And Data Mining Solutions, Q1 2010

SAS, SPSS/IBM, KXEN, Oracle, And Portrait Software Lead, With Others Innovating

by James G. Kobielus, February 4, 2010

In Forrester's 53-criteria evaluation of predictive analytics and data mining (PA/DM) vendors, we found that SAS Institute, SPSS (evaluated separately from new parent IBM's other PA/DM offerings), KXEN, Oracle, Portrait Software, and IBM (pre-SPSS acquisition . . .

For Interactive Marketing Professionals

The Forrester Wave™: Email Marketing Service Providers, Q4 2009

Responsys And ExactTarget Edge Ahead In A Tight Pack Of Eight Leaders

by Julie M. Katz, Carlton A. Doty, December 23, 2009

In Forrester’s evaluation of email marketing service providers (ESPs), we reviewed 15 vendors against 69 criteria and found that Responsys and ExactTarget are at the front of the Leader pack. All eight Leaders were narrowly separated and achieved Leader . . .

For Consumer Product Strategy Professionals

The Forrester Wave™: Mobile Messaging Vendors, Q4 2009

mBlox Leads On Strategy, Sybase 365 Has The Richest Current Offering, Yet Netsize And Ericsson IPX Jostle For Overall Leadership

by Ian Fogg, December 23, 2009

In Forrester’s 93-criteria evaluation of mobile messaging vendors, we found that Sybase 365 and Netsize were Leaders due to the breadth of their offerings, while mBlox and Ericsson IPX were also Leaders due to a tighter strategic focus that compensated . . .

For Application Development & Delivery Professionals

The Forrester Wave™: Project Portfolio Management, Q4 2009

This Mature Market Is Showing That Diversity Needs To Be The Name Of The Game

by Tim DeGennaro, Margo Visitacion, December 21, 2009

Forrester evaluated 14 project portfolio management (PPM) vendors using 80-plus criteria and found that CA, HP, Planview, Oracle, and SAP led the pack because of versatile offerings combined with strong product and corporate focus. Differentiation is . . .

For Customer Intelligence Professionals

The Forrester Wave™: Cross-Channel Campaign Management, Q4 2009

Unica And SAS Are The Leaders, With Alterian, Aprimo, Neolane, And Oracle Commanding A Pack Of Strong Performers

by Suresh Vittal, December 14, 2009

Changing consumer behavior and the overall ineffectiveness of traditional marketing programs ensure that basic campaign management tools are set to go the way of the dodo. Marketers are therefore looking for cross-channel campaign management (CCCM) solutions . . .

For Business Process Professionals

The Forrester Wave™: Business Performance Solutions, Q4 2009

IBM Cognos, Oracle, SAP, And SAS Lead, With Clarity Systems In Close Pursuit

by Paul D. Hamerman, November 19, 2009

In Forrester's 89-criteria evaluation of business performance solutions (BPS) vendors, we found that IBM Cognos, Oracle, SAP, and SAS Institute led the pack because of their breadth of functionality and strength of their business intelligence (BI) foundations. . . .