For Content & Collaboration Professionals

Q&A: Message Archiving Fundamentals For Content & Collaboration Pros

by Brian W. Hill, September 7, 2010

Message archiving impacts a variety of functional roles within enterprises. Understanding implications across IT, legal, and other perspectives isn't trivial — especially when factoring in complex eDiscovery demands. Content and collaboration (C&C) . . .

For CIOs

Insights For CIOs: Make Mobility Standard Business Practice

by Tim Sheedy, September 3, 2010

The Internet and the mobile Internet have effectively combined — driven by the improvement in networks, devices, and operating systems. This means that we no longer have to consider mobility a separate strategy within our business. As the leaders of the . . .

For Enterprise Architecture Professionals

Fourteen Business Architecture Challenges And How To Overcome Them

by Jeff Scott, September 2, 2010

A small subset of enterprise architects have established robust business architecture practices and are currently delivering business and IT value through business architecture initiatives. But many architects are still struggling to get their business . . .

For Security & Risk Professionals

Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011

Six Percent Of IT Operating And Capital Budgets Goes To BC/DR

by Stephanie Balaouras, September 2, 2010

According to Forrester's recent survey of 2,803 IT decision-makers, improving their business continuity and disaster recovery (BC/DR) capabilities is the No. 1 priority for SMBs and the second highest priority for enterprises for the next 12 months. The . . .

For Business Process Professionals

Empower Customers And iWorkers With On-Demand Customer Communications

by Craig Le Clair, September 2, 2010

Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens — allowing them to interact easily with customer service agents, pass . . .

For Sourcing & Vendor Management Professionals

How The Adoption Of Several Important Emerging Technologies Affects Sourcing

by Chris Andrews, August 31, 2010

Many sourcing and vendor management (SVM) professionals who Forrester speaks with know that they need to play a proactive role in sourcing emerging technologies but have difficulty identifying which technologies matter most for their business. Interest . . .

For Sourcing & Vendor Management Professionals

Systems Integration Spend Rebounds In 2010

Sourcing Execs Must Drive Successful Vendor Selection, Governance, And Pricing

by Liz Herbert, August 31, 2010

Forrester's Q2 2010 survey of more than 2,800 IT services buyers across the globe shows that firms are again investing in more strategic initiatives, with IT strategy consulting and systems integration spend both seeing a rebound in 2010. This means that . . .

For Sourcing & Vendor Management Professionals

Multisourcing: No Silver Bullet, But Benefits Are Achievable

Clients Find Value In Multisourcing Efforts Despite Challenges

by Bill Martorelli, August 27, 2010

Although multisourcing programs encounter the same frustrations as single-sourcing environments, clients believe that their multisourcing efforts are bearing fruit, particularly in the areas of access to skills and maintaining competitive pressure on . . .

For Application Development & Delivery Professionals

Define Your Mobile Development Strategy

Use Forrester's Mobile POST Method To Create A Mobile Development Plan

by Jeffrey S. Hammond, August 24, 2010

Developing mobile applications used to be an arcane activity pursued by highly specialized developers, but no more. The surge in popularity of Android devices, BlackBerries, and iPhones has application development professionals gearing up to incorporate . . .

For Enterprise Architecture Professionals

Use Business Architecture Tools To Align EA With The CIO's Agenda

by Jeff Scott, August 23, 2010

CIOs intuitively understand the value of a well-architected environment but leave the details up to the architects. Architects, on the other hand, often don't clarify the CIO's intention behind the directive "Go create our enterprise architecture." This . . .

For Application Development & Delivery Professionals

Global Banking Platform Deals 2009: Regions And Functionality

A Cold Breeze And Only One Hot Region Characterize The 2009 Market

by Jost Hoppermann, August 19, 2010

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2009 deals. The regional analysis shows that Asia Pacific has been the single highly active region. Most of the remaining regions of the world show different levels of mediocre . . .

For Content & Collaboration Professionals

The Next Wave Of Office Productivity

Mobile, Cloud, And Collaboration Are Leading The Transformation

by Sheri McLeish, August 16, 2010

Microsoft Office remains a mainstay in workplaces. Despite media buzz about online alternatives like Google Apps Premier Edition or pragmatic arguments about free Open Office suites, most enterprises have long-terms plans to continue their Microsoft Office . . .

For Vendor Strategy Professionals

The Digital Drop: IT Opportunities In The Oil And Gas Industry

by Holger Kisker, Ph.D., August 13, 2010

The information and communications technology (ICT) industry is facing the next big wave of verticalization. With business challenges becoming increasingly complex, ICT solutions to address and solve these challenges need to become more tailored to specific . . .

For Security & Risk Professionals

The New Threat Landscape: Proceed With Caution

Understand The New Threat Paradigm To Make Your Responses More Effective

by Khalid Kark, August 13, 2010

The information security threat landscape is changing rapidly, and many security organizations are struggling to keep up with the changing nature, complexity, and scale of attacks. Not only is it important for security managers to keep up with this changing . . .

For Business Process Professionals

How Business Process Pros Can Increase IT's Business Process Orientation

Six Steps Process Professionals And IT Need To Perform In Collaboration

by Connie Moore, Alexander Peters, Ph.D., August 12, 2010

Business process professionals (BPPs) often complain about IT's ability to support them in delivering the performance optimization they are expected to provide together. The problem seems rooted in IT's traditional position as a supplier of infrastructure . . .

For Technology Product Management & Marketing Professionals

Demand Insights: The SMB Software Market 2010

Small And Medium-Size Businesses Are Defying Gravity

by Tim Harmon, August 9, 2010

Small and medium-size businesses (SMBs), like their enterprise brethren, are shifting their technology focus from IT to business technology (BT). As their focus on business solutions — as opposed to technology products — continues to grow, SMBs are now . . .

For Infrastructure & Operations Professionals

Time To Revisit Your Unified Communications Priorities

Phase In Key UC Applications To Accelerate Business Benefits

by Elizabeth Herrell, August 6, 2010

Unified communications (UC) continues to expand, according to Forrester's 2010 survey of telecom decision-makers in North America and Europe. UC is the enabling platform for the integration of communications and collaboration to improve business processes . . .

For CIOs

Social Technologies Will Penetrate IT Management Tools

by Tim DeGennaro, August 4, 2010

A Tweet or any other status update, by design, is a small packet of information. When collected and put in a business context — particularly complex collaborative situations like IT project management — those small packets of information are what will . . .

For Technology Sales Enablement Professionals

Sales Enablement Defined

Sales Enablement Is The Bridge Between Go-To-Market Strategy And Tactical Execution

by Scott Santucci, August 4, 2010

Tectonic forces are at work transforming business relationships away from their traditional dependency on products and services toward a focus on business outcomes and results. Inefficiencies noted within a sales organization are only early warning signs. . . .

For Sourcing & Vendor Management Professionals

SVM Is Uniquely Positioned To Connect Innovation Leadership To Innovation Services

by Chris Andrews, August 3, 2010

Amid the ups and downs of the global economy, the interest in innovation among senior business leadership has only increased. Most CEOs recognize that in a business environment characterized by higher levels of uncertainty and risk, the ability to generate . . .

For CIOs

Learning From IT Satisfaction Surveys

Measure Expectations As Well As Satisfaction

by Chip Gliedman, August 3, 2010

Although spending on IT may be up a bit from past years, there is by no means any money to waste. CIOs must carefully prioritize initiatives and allocate scarce monetary and human resources to support business growth. A survey of internal customers across . . .

For Vendor Strategy Professionals

Forrsights Security Survey, Q3 2010

IT View Technographics Survey, August 1, 2010

For Application Development & Delivery Professionals

Agile Systems Integrators: Plausible Or Paradoxical?

Mixing Agile Methods And Systems Integrators Requires An Artful Approach

by Dave West, July 30, 2010

Agile methods have become popular because, on average, they produce better outcomes. Agile's focus on learning by execution and a condensed set of engineering practices increases the cadence of delivery when businesses need to supply innovative ideas . . .

For Vendor Strategy Professionals

The Coming Upheaval In Tech Services

Four Economic And Technology Factors Will Combine To Recast The Business

by John C. McCarthy, Pascal Matzke, July 29, 2010

The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the dynamics, economics, and competitive landscape of IT services . . .

For Technology Product Management & Marketing Professionals

Segment Social Media Behaviors To Improve Tech Vendor Marketing Plans

by Peter O'Neill, July 27, 2010

Forrester's Social Technographics® survey, now in its second year, depicts the social media behaviors of more than 1,000 tech buyers from around the world. Tech marketers can use this data to plan marketing programs, campaigns, and collateral, each of . . .