For Security & Risk Professionals

Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011

Six Percent Of IT Operating And Capital Budgets Goes To BC/DR

by Stephanie Balaouras, September 2, 2010

According to Forrester's recent survey of 2,803 IT decision-makers, improving their business continuity and disaster recovery (BC/DR) capabilities is the No. 1 priority for SMBs and the second highest priority for enterprises for the next 12 months. The . . .

For Sourcing & Vendor Management Professionals

How The Adoption Of Several Important Emerging Technologies Affects Sourcing

by Chris Andrews, August 31, 2010

Many sourcing and vendor management (SVM) professionals who Forrester speaks with know that they need to play a proactive role in sourcing emerging technologies but have difficulty identifying which technologies matter most for their business. Interest . . .

For Sourcing & Vendor Management Professionals

Systems Integration Spend Rebounds In 2010

Sourcing Execs Must Drive Successful Vendor Selection, Governance, And Pricing

by Liz Herbert, August 31, 2010

Forrester's Q2 2010 survey of more than 2,800 IT services buyers across the globe shows that firms are again investing in more strategic initiatives, with IT strategy consulting and systems integration spend both seeing a rebound in 2010. This means that . . .

For Infrastructure & Operations Professionals

Maximize Your Energy Savings From Server Virtualization With Three Process Improvements

Virtualize More, Virtualize More Efficiently, Virtualize On More-Efficient Servers

by Doug Washburn, August 26, 2010

Server virtualization is already saving you money, so why not save some more? Reducing energy costs is among the many reasons to virtualize servers. It's increasingly attractive, since the costs to power and cool a server over its life may actually exceed . . .

For Infrastructure & Operations Professionals

Justifying Your Cloud Investment: Test And Development

Improve Time-To-Market And Lighten Lab Management Burdens

by James Staten, August 26, 2010

It's one thing to say infrastructure and operations (I&O) professionals need to invest in infrastructure-as-a-service (IaaS) cloud computing; it's quite another to justify the financial and resource commitments. This requires a business case that . . .

For Customer Experience Professionals

Web Site User Experience 2010: Marketing Software Vendors

Forrester Applies Its Web Site User Experience Review Methodology To Four B2B Software Vendors

by Vidya L. Drego, August 25, 2010

Forrester evaluated the user experience of the Web sites of four large business-to-business (B2B) marketing software vendors: Alterian, Oracle, SAS, and Unica. Overall scores were mediocre: No site received a passing grade. SAS came out on top, standing . . .

For Application Development & Delivery Professionals

Global Banking Platform Deals 2009: Regions And Functionality

A Cold Breeze And Only One Hot Region Characterize The 2009 Market

by Jost Hoppermann, August 19, 2010

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2009 deals. The regional analysis shows that Asia Pacific has been the single highly active region. Most of the remaining regions of the world show different levels of mediocre . . .

For Sourcing & Vendor Management Professionals

Right And Wrong Reasons To Work With Tier Two Offshore Providers

The Right Selection Of Tier Two Specialists Is Key To Higher Value

by Sudin Apte, August 17, 2010

As companies focus on deriving more business value from their IT services suppliers, they find that specialists often provide niche, deep domain capability and flexibility that is tough to find in top service providers. Identifying a true specialist in . . .

For Content & Collaboration Professionals

The Next Wave Of Office Productivity

Mobile, Cloud, And Collaboration Are Leading The Transformation

by Sheri McLeish, August 16, 2010

Microsoft Office remains a mainstay in workplaces. Despite media buzz about online alternatives like Google Apps Premier Edition or pragmatic arguments about free Open Office suites, most enterprises have long-terms plans to continue their Microsoft Office . . .

For Vendor Strategy Professionals

The Digital Drop: IT Opportunities In The Oil And Gas Industry

by Holger Kisker, Ph.D., August 13, 2010

The information and communications technology (ICT) industry is facing the next big wave of verticalization. With business challenges becoming increasingly complex, ICT solutions to address and solve these challenges need to become more tailored to specific . . .

For Vendor Strategy Professionals

Who's Who In IT Management Software 2.0

Mapping Top Vendors' Portfolios — And Future Perspectives

by Thomas Mendel, Ph.D., Jean-Pierre Garbani, August 12, 2010

Within the next five years, IT organizations and their role in enterprises will evolve through major structural changes. If the present IT technology sustains its exponential growth rate, IT organizations will have to shift their focus from manufacturing . . .

For Customer Experience Professionals

Lessons Learned From Three Award-Winning Voice Of The Customer Programs

by Andrew McInnes, August 12, 2010

Most large North American companies have voice of the customer (VoC) programs in place. But most programs don't live up to their potential. Forrester's 2010 Voice of the Customer Awards recognize VoC programs that drive action and deliver business results. . . .

For Technology Product Management & Marketing Professionals

Demand Insights: The SMB Software Market 2010

Small And Medium-Size Businesses Are Defying Gravity

by Tim Harmon, August 9, 2010

Small and medium-size businesses (SMBs), like their enterprise brethren, are shifting their technology focus from IT to business technology (BT). As their focus on business solutions — as opposed to technology products — continues to grow, SMBs are now . . .

For Business Process Professionals

Drive Employee Talent Development Through Business Mentoring Programs

by Claire Schooley, August 6, 2010

The business world has long known and relied upon mentoring as a proven technique for developing in-house talent. Today, mentoring is experiencing a resurgence because business leaders not only recognize the benefits of transferring knowledge among employees . . .

For Infrastructure & Operations Professionals

Time To Revisit Your Unified Communications Priorities

Phase In Key UC Applications To Accelerate Business Benefits

by Elizabeth Herrell, August 6, 2010

Unified communications (UC) continues to expand, according to Forrester's 2010 survey of telecom decision-makers in North America and Europe. UC is the enabling platform for the integration of communications and collaboration to improve business processes . . .

For Technology Sales Enablement Professionals

Sales Enablement Defined

Sales Enablement Is The Bridge Between Go-To-Market Strategy And Tactical Execution

by Scott Santucci, August 4, 2010

Tectonic forces are at work transforming business relationships away from their traditional dependency on products and services toward a focus on business outcomes and results. Inefficiencies noted within a sales organization are only early warning signs. . . .

For Application Development & Delivery Professionals

TIBCO's Plan To Acquire Proginet Highlights The Growing Importance Of Managed File Transfer

Enterprise Governance Concerns Drive Increased Demand

by Ken Vollmer, August 3, 2010

In a move designed to provide enhanced governance capability for B2B data exchanges, TIBCO Software has announced that it intends to acquire Proginet. If approved, this acquisition will give TIBCO additional governance capabilities that enterprises need . . .

For Business Process Professionals

Your Journey To Lean: Continuous Improvement Supported By Tools

Wipro's Case Study Shows The Way

by Alexander Peters, Ph.D., August 2, 2010

Forrester interviewed the executives responsible for the deployment of the Lean continuous improvement initiative at Wipro Technologies, a global supplier of technology services. The case study shows that Lean can become an important differentiator for . . .

For CIOs

ANZ CIOs Should Experiment With The Cloud In 2010

by Tim Sheedy, August 2, 2010

Cloud computing is coming to your organization — if it is not there already. However, most IT organizations in Australia and New Zealand (ANZ) do not have a full understanding of the impact that cloud computing will have. And unlike traditional IT outsourcing . . .

For Vendor Strategy Professionals

A Market Taxonomy For ICT

Forrester's Definitions For Tech Product Categories, Industries, And Geographies

by Andrew Bartels, August 2, 2010

Forrester is expanding the breadth and depth of data that we provide to vendor strategists on the size and growth trends of the market for information and communications technology (ICT) solutions. Our goal is to provide data for vendors on the ICT market . . .

For Vendor Strategy Professionals

Forrsights Security Survey, Q3 2010

IT View Technographics Survey, August 1, 2010

For Application Development & Delivery Professionals

Agile Systems Integrators: Plausible Or Paradoxical?

Mixing Agile Methods And Systems Integrators Requires An Artful Approach

by Dave West, July 30, 2010

Agile methods have become popular because, on average, they produce better outcomes. Agile's focus on learning by execution and a condensed set of engineering practices increases the cadence of delivery when businesses need to supply innovative ideas . . .

For Vendor Strategy Professionals

Hot Insurance Tech Companies To Watch In 2010: Q2 Update

by Ellen Carney, July 29, 2010

Effective vertical strategies are becoming more critical for tech vendors as they try to address the core business problems — not just the pure technical problems — of their customers. This is especially evident in the insurance industry, which emerged . . .

For Vendor Strategy Professionals

The Coming Upheaval In Tech Services

Four Economic And Technology Factors Will Combine To Recast The Business

by John C. McCarthy, Pascal Matzke, July 29, 2010

The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the dynamics, economics, and competitive landscape of IT services . . .

For Technology Product Management & Marketing Professionals

Segment Social Media Behaviors To Improve Tech Vendor Marketing Plans

by Peter O'Neill, July 27, 2010

Forrester's Social Technographics® survey, now in its second year, depicts the social media behaviors of more than 1,000 tech buyers from around the world. Tech marketers can use this data to plan marketing programs, campaigns, and collateral, each of . . .