How Business Process Pros Can Increase IT's BPM Orientation

Air Date: Wednesday, August 18, 2010

Cost: $250

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Presented By:

Who should attend: Business Process professionals

Description:

All too often, Business Process (BP) professionals complain about IT's ability to support them in delivering the performance optimizations they are expected to work out together. The problem seems to be rooted in IT's traditional positioning as supplier of infrastructure services and lack of business process insights. To improve the situation BP professionals and IT decision-makers must work together to implement change through three structural elements: 1) specialized centers of excellence (COE) in business process management (BPM) and business technology (BT) support; 2) demand management function and process to coordinate the COEs' activities enterprisewide; and 3) formalized governance to enable business executives' control over tech decisions. This presentation uses real-life examples to illustrate how BP professionals and IT executives can exploit these structural elements to increase IT's business process orientation.

Agenda:

• IT's traditional model doesn't support BPM.
• What firms do to close the BPM-IT gap
• Where to look for help
• Developing your road map

Related Research:

Business Process Pros Hold The Key To 21st Century Business Transformation

by Connie Moore, Alexander Peters, Ph.D., March 5, 2010

CIOs Are Transforming IT To Enable Business, Cut Costs, And Become More Services-Focused

by Alexander Peters, Ph.D., February 26, 2010

A Lean Business Technology Maturity Matrix For BPM Governance

by Alexander Peters, Ph.D., January 20, 2010

How Business Process Pros Can Increase IT's Business Process Orientation

by Alexander Peters, Ph.D., Connie Moore, August 12, 2010

Technical requirements:

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