Information Worker Use Of And Desire For Unified Communications

Air Date: Wednesday, September 22, 2010

Cost: $250

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Presented By:

Who should attend: Vendor Strategy professionals

Description:

Join us as we review Forrester's information about the appetite of information workers for unified communications capabilities. As information workers look to simplify their working lives and drive work/life balance, which tools and capabilities interest them — and which ones do they use? We look at email, IM, telephony, conferencing, and collaboration tools to understand the use and value of these tools.

Agenda:

• Investigate information worker use of — and interest in — UC capabilities like IM and presence, email and calendaring, telephone, mobility, video.
• Discuss the business transformation value of UC tools.
• Identify tips for selling UC to enterprise and SMB.

Vendors mentioned: ATT, Avaya, BT, Cisco Systems, Dimension Data (NTT), HP, IBM, Microsoft, NEC, Polycom, ShoreTel, Siemens, Verizon, and others

Related Research:

Enterprise Communications: The Next Decade

by Elizabeth Herrell, March 9, 2010

Seven Myths About Unified Communications And Collaboration

by Henry Dewing, March 23, 2010

Unified Communications (UC) Strategy Development

by Elizabeth Herrell, December 7, 2009

North American Unified Communications Adoption Trends: 2009

by Henry Dewing, August 7, 2009

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.